Privacy Policy

1. What Information We Collect

We collect information in a few different ways, depending on how you interact with us.

When you sign up for Royale Rewards: your full name, phone number, and email address.

When you message us on WhatsApp to book a car: your phone number and the contents of that conversation, including any details needed to arrange your rental.

Automatically, when you browse our website: your device type, browser, pages viewed, and general behaviour on the site, collected through the tools described in section 3 below.

2. Why We Collect It

• To manage your Royale Rewards account and track your discount history
• To arrange and confirm your bookings
• To communicate with you about a rental you have made or are making
• To understand how people use our website, so we can improve it
• To show and measure our advertising, including on Meta platforms such as Facebook and Instagram

3. Cookies and Tracking

Our website uses two tracking tools, and both only run if you accept cookies through the banner shown when you first visit the site.

Meta Pixel: lets us measure the results of our Facebook and Instagram ads, and show our ads to people who have already visited our site. This can match your visit to your Facebook or Instagram account if you are logged in.

Google Analytics: helps us understand which pages people visit and how they use the site, so we can make it better.

If you decline cookies, neither of these tools will run, and no tracking data is sent to Meta or Google from your visit.

4. Sharing With Third Parties

We do not sell your personal information to anyone. The only sharing that happens is with the two tools described above, Meta and Google, and only for the purposes stated in this policy. We may also share information with authorities where required by law.

5. How Long We Keep It

We keep your Royale Rewards account information and booking history for as long as your account remains active, so we can honour your discount history and answer any questions about past rentals. If you ask us to delete your data, we will do so, other than any records we are required to keep for legal or accounting reasons.

6. Your Rights

You can ask us at any time to see what personal information we hold about you, to correct anything that is inaccurate, or to delete your data entirely. You can also withdraw cookie consent at any time by clearing your browser's local storage for this site, which will show the cookie banner again on your next visit.

7. Contact Us

For any questions about this Privacy Policy or your personal data, message us directly on WhatsApp using the button on our homepage.